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ChefGeneral.com Frequently Asked Questions

Frequently Asked Questions

What is the fastest way to find what I am looking for?

Type a few letters of the item you are looking for in the PowerSearch bar, and watch as it starts to learn what you are looking for. This will add a drop down menu with some possible matches. Choose the best possible match by clicking it and this will bring all of the items in that category priced lowest first. Choose one and add it to cart, checkout, and enjoy your new item.

How do I determine if a piece of equipment will work for me?

Each item has a description of the general features in the product description. If more information is required to make a decision, most items have an Adobe Acrobat button next to the add to the item. Click this button and a complete equipment data sheet will open for you. This sheet is usually called a Cut-Sheet and includes a general description of the item, utility information such as electric and plumbing requirements, product dimensions and general notes on the item.

Use this information to make sure that it will fit and work with your utilities.

What if I am still not sure if it will work?

Call or email us at 1-800-407-4748 or sales@chefgeneral.com and one of our salespeople will Help you determine if this will work in your application, or make alternate suggestions of other items that may work better. We appreciate the opportunity and will work for your business.

What do I do if I ordered the wrong thing?

Time is of the essence as soon as you realize that there has been an error made, contact customer service and we will see what we can do at customerservice@chefgeneral.com.

What do I do if I get my ordered item and it looks damaged?

First look at our legal page there is a lot of information regarding receiving your freight safely. As a general rule, if it is damaged, refuse shipment with the trucking company, and contact us via email customerservice@chefgeneral.com or phone at 1-800-407-4748.

I need an item or accessory for my purchase that I cannot find on your site what do I do?

First of all try typing a different word that describes it, or only a few letters of the word. For example if you type ref, a list of types of refrigerators will come up, if you type wor, a list or worktables will come up, or even she will bring up all the types of shelves that we have.

If you still cant find what you are looking for contact us at sales@chefgeneral.com, or 1-800-407-4748, and our staff will Help you find what you need.

What if I just want to talk to someone instead of using the virtual checkout?

Do not hesitate to call and discuss your order, your questions or even process your order with a sales associate, or simply just talk through an idea or layout question with our sales team. They are all sales professionals that build commercial kitchens on a daily basis. They can Help you make a good decision on a layout change or an equipment replacement.

Thank you for your continued interest in ChefGeneral.com, and we appreciate your time visiting our website.





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